CNC Router Retrofit Services

Lynn, One of the wires running from the reactor to the spindle was loose at the reactor. When I pulled on it, it popped out of the terminating strip. Thank you very much for your info. We are up and running thanks to you!!!

Angus, We wanted to say thanks for the excellent service. Owen came out and fixed us up in a timely and professional manner. As much as we don’t want problems on our CNC machines, we look forward to working with you all after the inevitable…

You Erik, Lynn, Owen and the gang have a Happy 4th of July! Thanks again!

Thank you Erik for all the help over the years with trouble shooting our CNC routers. Your easy to follow trouble shooting techniques are easy to follow and have helped us get our machines back up and running quickly preventing us from missing our shipments to our customers. Your trouble shooting monthly bulletin is also helpful. I would highly recommend having Erik come to your facility to train your maintenance staff. Lynn, Angus, Siale are great at getting me the parts I need in a hurry and have always pulled through for me. Thank you.

The 5 Axis Royce router (recently rebuilt by CNC Services) runs 24/7, is very reliable and consistent! Thank you!

I wanted to let you know that we really appreciate the time you put in with us on the phone for our most recent CNC repair. You had it right about the initial cause of our problem (bad power supply) and your people were able to quickly ship us the replacement part. Also, your expertise after the sale in helping Kenny and I get the machine reset was invaluable. Thank you so much!

Angus, Just want to say thanks to you and Owen for the work on our Gerber Profile table. Owen went out of his way to accommodate us even after his normal working hours. He was able to diagnose our problem, saving us a lot of money. He worked in a professional manner with our operators and myself. Looking forward to working with the both you in the future. Thanks again.

I have been working with Erik since before CNC Services started. His trouble shooting skills can not be beat. In the rare situation where a part is not available he offers an alternative quickly. And has talked me through repairs over the phone. And he has built a great team. Thanks!

Angus, just a note to say the power supply did the trick. We are back up and running, and are quite pleased with your help in this matter. We’ll keep you in mind for any further business. Thanks again!

Thanks for the wonderful service we have received throughout this 2011 year. We look forward to our associate in 2012.

I would like to greatly thank you for your phone support the other day, we were really in a jam with our machine. Your support was outstanding, we know you’re the best!

CNC Services’ experience, dedication and willingness to go above and beyond made our move a whole lot easier for us.

Thanks for the help on the phone yesterday. It got me out of a little pickle.

First off we here at Western Casework Corp. in Las Vegas, NV wanted to say thanks to all of you who helped get us back up and running in 2 days. You guys are great and hope to do more work with you guys in years to come.

Erik, I would like to convey my appreciation (beside paying an invoice) for your diligence and perseverance during the start-up and training of the MAAC Royce Router this last weekend. Your attitude (even though missing a birthday event with your father) and intellectual competency were over the top. It has been a while since I have experienced the result of a true professional consultant.

Thank you for your visit. Your time spent here moved us forward by leaps and bounds.

Lynn and Erik, Your help was such a lifesaver with our Fagor CNC controller problems. Thanks!

Hi Again Erik, Machine is running perfectly today. I resolved the tool change problem. I am going to send you my machine table files in a day or so as I know you keep many of these on record for your customers. I want to also mention how grateful I am for your support. Once you got me through those plc errors and I saw the machine actually move I knew we had it. I look forward to continuing our business with all of you at CNC Services/Parts Dept. Thank you!

We have done business with CNC Services for years, and have always been impressed with their service. Recently though, they set a new standard for service when we lost an actuator motor on our Royce and couldn’t get a replacement for 8+ weeks. Lynn and Erik went all out to help us and was able to get it for us in about 5 weeks. Exemplary service!

Erik, After we spoke yesterday morning, I dove right in with my caliper and tools. You nailed the encoder issue on the head. I edited the MD setting and Boom! PERFECT increments and repeatable! I also was successful in putting the bearings back in the block on the Z. WHAT A DIFFERENCE those two repairs made, you have a customer for life. Have you had any luck finding the info on how to double the memory in the 810M controller? That would be GREATLY appreciated. Thanks a ton in advance.

CNC Parts Dept. and CNC Services are always a big help to me.

Thank you for your service. That was so awesome to have that stuff delivered today. We were able to fix the machine and get it up and running so quickly. Thanks again for your great service.

I wanted to just take a minute to thank the entire team at CNCPD. Our company was in a real bind! We had done the development of our new race car, built the chassis, done the development testing and even got to the point where we have several customer orders.

For several months we have chased trying to get the plugs for the molds manufactured in an economical manner. Prices from several suppliers were huge, even with us supplying raw materials. We pursued some small businesses that on the surface appeared to have more economical solutions, none came through, it was a waste of time effort and money. Eventually I found the MotionMaster for sale and after speaking with Angus felt this was the right way to go and felt confident that CNCPD would be there to help me get the machine running.

Through the efforts of your entire team the machine is now making parts! We are back on track and will be able to get the body done! Each one of you has contributed to this. Angus has fielded many calls. Owen has taken calls and texts on his own time and Lynn has certainly helped with the post issues. Again, thank you all for your help, service like this is hard to find these days!

I can't properly thank the whole group at CNC Services!! Time and time again they've saved the day for us and gotten our machines up and running. Whether its parts, service or numerous phone calls Erik, Lynn, Angus, and Siale, I appreciate all the help you provide. The level of service the entire staff prides itself on is unparalleled in this industry.

Lynn and Erik, The Allen Bradley is running again.  Thanks for all of your help.  The motherboard seems to have done the trick!  I will return the CPU that you also sent for this repair. Thanks!

Thanks for the great response time. The machine was up and running Friday.

Erik/Lynn, You guys are awesome! I just ran the first set of parts on the rebuild. Looks like this little beast has been tamed. I deeply appreciate the work you guys put into this build: I couldn’t have done it without ya! Thanks A Bunch!

Thank you very much for tackling our rewire, control relocation, and calibration project on our MotionMaster. Owen and Matt were very professional and easy to work with. I was impressed with the quality of their work and expertise.

There were several issues identified with our machine, gantry not square, u-axis coupler not functional, y-axis lead screw mount was loose, and I’m sure a few more. Additionally I’m certain that wiring issues (shorts, length of wires, electrical interference, etc) contributed to our issues. In recent years, we adjusted servo cards and comp tables in an attempt to calibrate the machine. This was in vane because we didn’t identify/address the root causes.

The results of our calibration tests were also somewhat surprising since it has been a while since our machine performed this well! We started machining yesterday and are enthusiastic to see the results.

Thank you again for your help & support, great job!