Stock items may be returned for full credit if they have not been mounted on the machine. Special-order items may be non-refundable, or may have a restocking fee.
New items carry the manufacturer’s warranty. In most cases, a replacement will be sent out at full price, and a credit will be given when the defective unit is returned and is determined to be defective.
Sometimes the only way to troubleshoot a problem is trial and error. If a customer buys a used part and it does not fix the problem, the customer may return the working part for full refund. CNC Parts Dept will not pay shipping on trial and error items.
CNC Parts Dept has no control over factory conditions, such as electrical spikes, abusive operators, etc. For that reason, we can only guarantee items will work upon installation. If you receive an item that does not work, please call (858) 922-4967 for installation support. Many items need to be tuned in to your machine. CNC Parts Dept will pay for return ground shipping if we determine a used part is defective.
Noted items are eligible for a partial credit if the old, broken item is returned. Upon purchase, we charge the full amount. When you return your old, broken part, we will refund the indicated amount. Exchange parts must appear to be repairable. CNC Parts Dept reserves the right to refuse any physically damaged, crushed, or otherwise cannibalized exchange parts. You will receive a pre-paid shipping label with any items eligible for a core return.
Contact us if you have any questions.