Customer Testimonials

We look forward to hearing from our customers and welcome feedback. If we have gone the extra mile, provided something exemplary and otherwise made your company run smoother, please let us know!

  • CNC Parts Dept and CNC Services are always a big help to me.
    Kris Hawthorne
    Vectorworks Marine
  • Thanks for the great response time. The machine was up and running Friday.
    Paul Matthews
    Steelcase
  • Hello Lynn, I want to thank you for all your help. We Appreciate it a lot. Thank you!
    Alfredo Lopez
    Inter-Fab
  • Erik, After we spoke yesterday morning, I dove right in with my caliper and tools. You nailed the encoder issue on the head. I edited the MD setting and Boom! PERFECT increments and repeatable! I also was successful in putting the bearings back in the block on the Z. WHAT A DIFFERENCE those two repairs made, you have a customer for life.
    Derrick Benson
    Portland, OR
  • Thanks for getting the cable sorted out for us. It arrived today and was tonight installed on the machine. I am happy to report that the machine is functioning back to normal with the new cable installed.
     
    Thanks again for the expedited replies and response to get this cable to us.
    Darrin Olsen
    COO of The Pro Design Group, Inc.
  • Thank you very much for tackling our rewire, control relocation, and calibration project on our MotionMaster. Owen and Matt were very professional and easy to work with. I was impressed with the quality of their work and expertise.

    Thank you again for your help & support, great job!
    John Harris
    Advanced Pattern Works
  • Nothing beats working with a family business. The level of customer service found at CNC Parts Department is unheard of in this day and age.

    If there is a problem Erik and Lynn can’t solve, it will probably be the first time. They care more about getting your system running than anyone. They care more about you having the right system than anything.

    As a business owner who depends on my CNC always working, I sleep better knowing that these people are there.
    Greg A.
    Blockhead Tools, Inc.
  • Angus, I just wanted to thank you, Erik, and Matt for all the help you guys provided on this machine.

    Matt did a great job with this machine, great technician, great attitude. Great work ethic. I can not thank you guys enough for the help. Hope Matt had safe travels back home, and you guys have a good rest of the week.
    Travis Snyder
    Maintenance Technician
  • I just wanted to tell you I am really pleased with the work done these past few days. Ben was so easy to work with and proficient. I was really impressed. Many times we offered to help but he did everything solo and never complained and was positive the entire time. I know the two of you are both great people and it’s clear that rubbed off in a very positive way on Ben. I will say it would have been cool to chat with Erik and it’s always great when you come by but Ben is a hell of a substitute. Many thanks we are back up and running.
    Jason Pilarski
    Machine Histories
  • The customer service, and knowledge of this company is unmatched in the industry. The tech support and over the phone diagnostic is the best I have ever experienced. I literally can’t say enough.
    Denny Grant
  • Owen, It appears your expertise has proved beneficial! We’re back in production, and completing in-tolerance parts. Thank you very much for taking the time to come here to fix our machine and provide some teaching. Keep up the incredible work!
    Jack Landry
    whitcraft
  • Thank you for your service. That was so awesome to have that stuff delivered today. We were able to fix the machine and get it up and running so quickly. Thanks again for your great service.
    Brando Pimienta
    The Roughhouse
  • CNC Services’ experience, dedication and willingness to go above and beyond made our move a whole lot easier for us.
    Clint Lackey
    MFG Galileo
  • Lynn and Erik, Your help was such a lifesaver with our Fagor CNC controller problems. Thanks!
    Greg Aanes
    Greg Aanes Furniture
  • Thanks for all that you have done.
    Bill Holmes
    Fender Guitars
  • I wanted to just take a minute to thank the entire team at CNCPD. Our company was in a real bind! Through the efforts of your entire team the machine is now making parts! We are back on track and will be able to get the body done! Each one of you has contributed to this. Angus has fielded many calls. Owen has taken calls and texts on his own time and Lynn has certainly helped with the post issues. Again, thank you all for your help, service like this is hard to find these days!
    David Hosie
    President of RUSH Auto Works Inc.
  • Angus, All of us at Northern Prairie CNC wanted to take a minute, to thank you and the team at CNC Parts Department. From the first conversation until the techs left our facility, we received nothing short of 5-star service. We were very impressed by your service techs (Matt and Owen). Their machine knowledge, professionalism and work ethic went above and beyond our expectations. We appreciate all the effort, time and coordination that went into getting this machine going!
    Northern Prairie CNC
  • Erik, I would like to convey my appreciation (beside paying an invoice) for your diligence and perseverance during the start-up and training of the MAAC Royce Router this last weekend. Your attitude (even though missing a birthday event with your father) and intellectual competency were over the top. It has been a while since I have experienced the result of a true professional consultant.
    Charlie Quinn
    KEMPOSITS, LLC
  • Erik, I wanted to thank you for your dedication to helping us on this. I know you didn’t make the money you deserve but if a thank you and some strong admiration have any value I am giving you that. There aren’t many people who have a commitment to making things right but you do and that is something you should really feel good about. Like yourself, we are also one of the few that will put principle and work above all else – maybe at the detriment to actually succeeding as a business – but at the end of the day if the client was happy and we enjoyed the work I feel we came out on top. So for what it’s worth my sincerest thanks.
    Jason
    Machine Histories
  • Just recently ATK Space Systems had a company (who I will not name) out to Laser Track for Calibration the Gantry Machine. Well this company not only messed up the calibration and settings quite a bit but they would not come back to fix their work partly because I believe they did not know how to fix the issue itself. With that being said I called CNC Services, talked to Erik and set up a service to try and repair the problem. Erik was GREAT. Not only did he fix the problem, but he handled everything in a very professional manner. Erik is very knowledgeable and is a man of his word by only charging us what he said he would charge us. Erik is a True Asset to your company and we here at ATK Space Systems in San Diego, California will continue to do work with CNC Services. It is a pleasure to do business with a company such as yours. Thanks so much!
    Roger Sodergren
    Facilities Supervisor of ATK
  • I purchased a MotionMaster with a Fagor 8050 control unit from a private owner three years ago that was built in 1997. Being new to CNC machines and an ill-kept one at that, I had a huge learning curve when it came to programming and maintenance. The one thing that saved me from the nightmares I experienced was the service and parts department at CNCPD. The support I received was like buying a used machine with a warranty. Whatever problems I had, the team at CNC Parts Dept took the time to find the problem and had most of the parts on-hand or would rebuild parts like servo motors at very reasonable prices. When I got really stuck, Erik came on site with his expertise and troubleshooted the problems in minutes. I can safely say whether buying a machine from them or using their support team, you will get the best in US. Just try searching the net to find anyone with the inventory of parts and the resume that Erik and Lynn have. Thanks CNC Parts Dept for everything.
    Matt Calvani
    Bing Surfboards
  • Lynn and Erik, The Allen Bradley is running again. Thanks for all of your help. The motherboard seems to have done the trick! I will return the CPU that you also sent for this repair. Thanks!
    Chris O’Leary
    Kenson Plastics
  • Angus, I just wanted to follow up and thank you for your support. Everything worked out nicely and our spindle hasn’t been this happy in years.
    Greg Allen
    Blockhead Tools
  • The 5 Axis Royce router (recently rebuilt by CNC Services) runs 24/7, is very reliable and consistent! Thank you!
    Dwight
    Reliant Plastics
  • We have done business with CNC Services for years, and have always been impressed with their service. Recently though, they set a new standard for service when we lost an actuator motor on our Royce and couldn’t get a replacement for 8+ weeks. Lynn and Erik went all out to help us and was able to get it for us in about 5 weeks. Exemplary service!
    John Nix
    Associated Thermoforming, Inc.
  • Angus, Just want to say thanks to you and Owen for the work on our Gerber Profile table. Owen went out of his way to accommodate us even after his normal working hours. He was able to diagnose our problem, saving us a lot of money. He worked in a professional manner with our operators and myself. Looking forward to working with the both you in the future. Thanks again.
    Tony
    Sanders Composites
  • I wanted to let you know that we really appreciate the time you put in with us on the phone for our most recent CNC repair. You had it right about the initial cause of our problem (bad power supply) and your people were able to quickly ship us the replacement part. Also, your expertise after the sale in helping Kenny and I get the machine reset was invaluable. Thank you so much!
    Leif Craig
    Office Connection The Office Furniture Factory
  • Angus, just a note to say the power supply did the trick. We are back up and running, and are quite pleased with your help in this matter. We’ll keep you in mind for any further business. Thanks again!
    Mike Haas
    Hyson Products
  • Angus – I wanted to personally thank you for the great assistance you provided to our company. You went well above and beyond. We will be lifelong customers! Thank you for great service!
    Eric Cieri
    916 Poker Depot, Inc.
  • Lynn, One of the wires running from the reactor to the spindle was loose at the reactor. When I pulled on it, it popped out of the terminating strip. Thank you very much for your info. We are up and running thanks to you!!!
    Brian Dahn–Donaldson
  • Thank you for your visit. Your time spent here moved us forward by leaps and bounds.
    Jason Eccles
    Production Manager of Branches, LLC
  • Lynn, We are at the NPE show in Orlando. We are hearing a lot of good things about you and Erik.
    Patrick Bollar
    Diversified Machine Systems
  • Thanks for the wonderful service we have received throughout this 2011 year. We look forward to our associate in 2012.
    Christine Van Der Hulst
    Proform Plastics Limited
  • Happy Holidays to all of you at CNC Parts Dept. Thank you for helping us with all our CNC needs. Your efforts have helped us be successful in meeting the needs of our customers.
    Gary Beck
    President of Global Composites, Inc.
  • Angus, We wanted to say thanks for the excellent service. Owen came out and fixed us up in a timely and professional manner. As much as we don’t want problems on our CNC machines, we look forward to working with you all after the inevitable…
    You Erik, Lynn, Owen and the gang have a Happy 4th of July! Thanks again!
    Kevin
    M&M Plastics Incorporated
  • I have been working with Erik since before CNC Services started. His trouble shooting skills can not be beat. In the rare situation where a part is not available he offers an alternative quickly. And has talked me through repairs over the phone. And he has built a great team. Thanks!
    John
    CW Thomas LLC
  • Hi Again Erik, Machine is running perfectly today. I resolved the tool change problem. I am going to send you my machine table files in a day or so as I know you keep many of these on record for your customers. I want to also mention how grateful I am for your support. Once you got me through those plc errors and I saw the machine actually move I knew we had it. I look forward to continuing our business with all of you at CNC Services/Parts Dept. Thank you!
    Donny Reinig
    Smart Industries
  • Thank you Erik for all the help over the years with trouble shooting our CNC routers. Your easy to follow trouble shooting techniques are easy to follow and have helped us get our machines back up and running quickly preventing us from missing our shipments to our customers. Your trouble shooting monthly bulletin is also helpful. I would highly recommend having Erik come to your facility to train your maintenance staff. Lynn, Angus, Siale are great at getting me the parts I need in a hurry and have always pulled through for me. Thank you.
    Bob Gurney
  • I can’t properly thank the whole group at CNC Services!! Time and time again they’ve saved the day for us and gotten our machines up and running. Whether its parts, service or numerous phone calls Erik, Lynn, Angus, and Siale, I appreciate all the help you provide. The level of service the entire staff prides itself on is unparalleled in this industry.
    Ernie DeLost
    Capital L MFG., Inc.
  • Erik/Lynn, You guys are awesome! I just ran the first set of parts on the rebuild. Looks like this little beast has been tamed. I deeply appreciate the work you guys put into this build: I couldn’t have done it without ya! Thanks A Bunch!
    Todd Wertz
    Formation Plastics Inc.
  • Hi Angus, I just want to say the your company provided a great service yesterday, I ordered an electric HSD cooling fan around 3:00pm and it arrived the next day around 10:00am. GREAT SERVICE. Thanks once again.
    Mick Martin
    Mick Martin Woodworking
  • First off we here at Western Casework Corp. in Las Vegas, NV wanted to say thanks to all of you who helped get us back up and running in 2 days. You guys are great and hope to do more work with you guys in years to come.
    Johnathan Davenport
    Western Casework Corp., Engineering Department
  • Thanks for the help on the phone yesterday. It got me out of a little pickle.
    Dave Stevens
    Eureka High School
  • I would like to greatly thank you for your phone support the other day, we were really in a jam with our machine. Your support was outstanding, we know you’re the best!
    Ron Palesch
    la Modèlerie de Montréal
  • Dear Laura, Thank you so much for all the time and effort that you put into the selling of our Motionmaster! I am very impressed that the timing worked out perfectly and your sense of urgency to make this all happen on time – I was told you were a selling machine and you performed magically!
    David Anderson
    Cirrus Aircraft